Many Fridays I go to buy a tamale cake before I get to work, and I buy it at one of those street vendors, but I buy from a private supplier for the following reasons:
The bread does not cut completely, it leaves a closed part at the bottom, thus preventing the tamale from ending up coming out in the process of eating it, in addition to preventing the paper from soaking and ending up beaten.
It also puts two wrappers on it, the first one made of plastic, which isolates the sauce and does not remove the paper from the second layer, which is where you grab it from.
It is the same cake as any other, the hallmarks are in the packaging process, because this person thought of their product being used, during the consumption process, and it is important to know if the product is:
1. To eat here?
2. Take away?
3. To take out to eat?
This is what ISO refers to when he asks you to validate the service provision process of your product. From there many differentiators come out that may not cost you anything to comply with, but are a differentiator that the client values.
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